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How to build a high...
 
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How to build a high-performance Level 2 Support team

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(@everton-batistigmail-com)
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Entrou: 5 meses atrás

I've been a L2 support manager for 10 years.
We've had many improvements in the team's results during this time, but I'd like to exchange experiences with other people in the field.

Does anyone on the forum work in support at a technology company?
Obs.: Podemos discutir o tema em Português também.


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