Government CIOs and IT leaders often struggle with how to develop, select and use the right metrics, KPIs and dashboards to present to executive leadership. A successful IT performance measurement program communicates metrics that are important to a target audience. This remains true when communicating IT investments to the business. Join this complimentary Gartner IT webinar as a Gartner expert analyzes benchmarks and metrics to provide an industry-wide overview of current IT trends. These benchmarks and metrics can be used to assist in communicating alignment with the business and in evaluating targets in key technology areas. They also assist you in developing and communicating metrics, KPIs, and dashboards to improve and influence decision-making toward desired business outcomes.
- Determine appropriate metrics for executive leaders
- Align technology metrics towards organizational outcomes
- Use metrics to demonstrate progress in going digital
